How do I talk to someone to sort out issues?

Scoutbook Using Scoutbook
1

I need help with a scout who does not have advancement sync turned on. I am committee chair, but don’t have the ability to add his member ID number to his profile as the online troubleshooting suggested. I think my own permissions are messed up and I can’t even “agree” to be added to troop roster after being on the troop roster.

Yes, I called council office. They say “looks good to me” but don’t have the skills/knowledge to troubleshoot further.

Bottom line - I need to work through this with someone - can you help? Who can I call?

2

In Scoutbook > go to Scout Profile > Edit Profile > get Scoutbook User ID > and post that here and we can look

3

@AaronSpak You are registered as a Committee Chair, but your Committee Chair and Troop Admin roles are not approved in Scoutbook.

I have requested a position sync to approve them or you can ask another Troop Admin in your troop to approve your Committee Chair and Troop Admin roles.

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THANK YOU very much.

5

Donovan,

His user ID is 1121870

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OK I got the MID for the Scout in Scoutbook now - you may need to unapprove > Save > reapprove his membership for it to sync

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It looks like it worked! Thank you.

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Hello I am hoping Donovan McNeil you might be able to help me. I am the Adult Committee Chair for Troop 1533 in Fairfax VA. I have a duplicated scout.

His name is [youth name removed by Moderator for privacy]. His BSA ID is identical for both records in ScoutBook, but he still has two records.

One with UserID: 3326516
One with UserID: 1086929

Pretty much all other information is identical.

Any thoughts on how to resolve.

I am sorry I didn’t see how to start a new thread.

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@GeoffreyMarin this is repaired for now - but make a note to remind me about the Scout in 4 weeks please to see if another tool is in place yet to repair one thing

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OK, thanks for your help!

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FYI, from any forum, such as Using Scoutbook - Scouting Forums, in the upper right corner there is a New Topic button that looks like this:

image

It looks the same on my android device, but might just be the “+” on some mobile devices.

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