I am not linked to my den on my end, but Cubmaster sees it

My Scouting Tools
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*1) Hardware: Desktop
*2) Operating system - Windows 10
*3) Browser - Chrome
*4) Browser cache has been cleared yes and I’ve even tried to use Incognito mode
*5) Member ID: 14557177 - Louisiana Purchase Council 213
Previously with N.E. Georgia Council 101 - ID: 13644165

We just moved to Louisiana from Georgia, we’ve been here for almost 2 months but I just recently got my application/transfer approved to be my daughter’s Den Leader in LA.

I (Aimee Squires) am connected to her (name removed by Moderator)

Here’s where it gets tricky - I see my connection only to her, not to the den and not to my son (name removed by Moderator) (I only know his previous ID from GA). I see her den has No Leaders Listed. I try to connect and even added my position (and end dated my previous position from GA) but it still doesn’t connect me to the other scouts. I cannot access the scouts in my den.

The Cubmaster sees that I am connected BUT it still says 0 Leaders and 12 Scouts for Wolf Den 1. Our pack has 13 Leaders (only 12 are listed - I am missing from the list).

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@AimeeSquires This should be mostly fixed.

You can wait for the overnight Member Update process to run, or you can try adding your new position as Den Leader (My Positions).

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It’s been like this for a few days. I have already added the position 2 times, 2nd time thinking that it might update since I hadn’t yet end dated my previous position. I was actually hoping that the maintenance yesterday would solve it, but it didn’t.

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@AimeeSquires You had 2 Scoutbook userIDs, but I have merged them.

This should be fixed now, although a Pack Admin will need to approve your position after you add it.

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Thank you, I can see my son now. I do see he’s marked as a Wolf - he’s currently working on AOL. However, I am unable to add positions, I have a different ID (one I haven’t seen before), and I’m no longer a Leader?

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14734660 is your BSA member number in your new council with your Den Leader registration.

I have requested a position sync. You might need to wait overnight for everything to sync up.

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