I'm Cubmaster and a Pack admin for Scout Book and can't connect to my kids

Scoutbook Using Scoutbook
1

I have sent myself several invites, which don’t have a link or code in them so the only thing to click in the invite i send myself is the Scoutbook which takes me to the login page and I have gone through the website front, back and sideways and can’t find anywhere where it shows where I can accept the invitation. Also, I tried to “add/track scout” on my dashboard and it asked for a code. Again, neither of my email invites (for either of my kids had a code). I’m lost, how do I connect with my kids?

2

@WilliamFowler1 - are you connected to them as a leader ? If so go to their page then connections click on your name then check the parent box and update.

3

It’s selected, but it still says my connection is pending and I’m not getting emails for my den.

Best,

Will Fowler

4

Go into that connection and click update anyway. Sometimes that resets things.

5

I tried, the parent box was great out but checked, and the only way it would let me update would be to send another invitation. Which I did several times to no avail

Best,

Will Fowler

6

OK I am wondering if you have 2 accounts -
Do this > Go to My Account and look at the Profile and Email
Then go to you kids Profile and click on “you” and see if the email that shows at top is the same

7

Appreciate the help. Here is what I’m doing and what I see.

My Account

Under email it has the email account I am logging in with;

Kids are connected under the same email address;

Could I have two accounts under the same email address?

8

@WilliamFowler1 - so you are not using the my.scouting login credentials ? I can attempt a screen share if you wish. Just email me at shornak@bloomberg.net and we can give it a shot.

9

I was thinking the same thing

10

It looks like I have two accounts under the same email address somehow. There are some small differences in my profile when I look at the one I sign in under (my admin account) and when I click on my kids parent/guardian. For instance my admin profile lacks my nickname (Will) whereas “Hudson’s Parent (my son)” has a nickname. My admin account has my BSA number, whereas my Hudson’s parent profile does not.

My “my scouting” login and password are the same as my scoutbook login and password…

11

Also, I tried to make a modification to my son’s parents profile and it would let me change anything stating that
Email: “This email address already exists under another account” !

12

Got to your profile and try using Switch SSO - even if you are entering the same credentials

13

did that, no change…
Under my son’s connections, I am listed twice, once as a parent and once as cubmaster

14

same situation with my other son in the pack…

15

I think with a screenshare this can be sorted out pretty fast

16

how do i do this?..

17

I will send you a direct message with a link - look in top right corner at your avatar for a notice

18

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