Internet Advancement 2.0 error

My Scouting Tools Internet Advancement
1

I can not access one of the Scouts in our troop’s roster in IA 2.0:
When I click on his name I get the error page: https://scoutbook.scouting.org/not-found

IA%20Error
IA%20Error1560×852 49.8 KB

I’ve tried to “contact support” multiple times through IA 2.0 with no response. Who can I contact to resolve this?
Thanks - Betsy

3

Betsy,

Did you send an e-mail to myscouting@scouting.org with the description of your issue? That is the best way to contact support for Internet Advancement.

4

I updated the post - thanks!

5

Betsy - so a broken link error and only for just one scout on the roster. Do you use scoutbook at all ? Are you a unit admin or some other position in the unit ?

6

Stephen - I am the advancement chair for Troop 15 Piedmont (California) Council. We do not use Scoutbook, and have no plans to switch from TroopWebHost. I have successfully uploaded advancement files from TWH to IA 2.0 with no problems except for this one Scout.
Thanks - Betsy

7

Thanks - is this a new scout or one that has been on the roster for a while ? Sorry for the questions but just trying to narrow down the issue.

8

This Scout joined our troop in 2016, BUT moved to Germany for 1 year starting on 8/2018, then rejoined our troop on 5/28/2019. I believe he was a member of a BS Troop in Germany for 2018? But he is now an active member of our troop.

9

Thanks Betsy - it may be since this is a new scout that you may not have the correct access to his record. So, are you a unit admin ? What is your role in the troop ?

10

I am the advancement chair for our troop and have the correct access to all members of our troop except for this one Scout. He is not a new Scout, but did rejoin our troop on 5/28/2019.

11

That was what I was getting to is that once this scout was re-added to the roster that you might not have the access to his record that you would need. It may be that you might need to email scoutbook.support@scouting.org to make sure that you are connected to this scout in the same way as the others.

12

Thanks - will try that!