Internet Advancement Down?

Hrm…I’m seeing something similar this morning when I transfer from being logged in on Scoutbook or when I log in directly to scoutbook.scouting.org

I’m using Win 10 (fully patched) Firefox 81.0.2 (looks like I need to update that one). I get a continuously spinning 4-dot symbol. In a Private Browsing window, I get: “Error. Not found.” as a pop-up, then the window simply hangs, with the reCaptcha loading symbol spinning next to “Login”. reCaptcha eventually returns “Verification expired. Check the checkbox again.”

A slightly different behavior is observed under Chrome (fully patched 86.0.4240.111). When I log in directly from scoutbook.scouting.org, filling out username, password and clicking “I am not a robot” checkbox goes fine. After clicking “Login” button, the system hangs for a while then the reCaptcha timeout error described above hits. If I attempt it under an incognito window in Chrome, I simply get “Error. Not Found.” Then, reCaptcha eventually returns the timeout error described above. View is functionally the same as in the snapshot above from Firefox. I see identical behavior under Chrome on Android.

Clearing cache (either in part or in toto) in each browser in each OS does not resolve the issue.

I’m wondering if the issue is related to how the redirect is occurring between the authentication page and scoutbook.scouting.org. That is, even without re-entering my credentials, when I went to my.scouting.org after an apparently failed attempt to login to scoutbook.scouting.org, my dashboard automatically popped-up, as though I had successfully completed authentication. The same behavior was observed in Firefox and Chrome, with and without using private/incognito modes, on both OS.

ETA: For the record, yes I also tried restarting the machine and making sure all add-ons were disabled to see if something else was hung-up.

My observation on Firefox v82.0 is that I can log into scoutbook.com, then use the link on the dashboard to swing to IA2 and it is up and running. Let me test that same scenario on the other browsers on my win10 machine. I will test the mac OS while at work tomorrow.

Logging into scoutbook.com then navigating to IA2 from Firefox, Chrome, Edge and Opera open IA2 without issue. Perhaps running a developer console in the browser session may shed some light on what is either happening or not happening. Just a thought.

Still need help accessing internet advancement to update activity logs. Does any customer assist exist?

@DavidCraig You can contact your local council, and they can contact Member Care for assistance.

@DavidCraig I also sent you a private message for more information.

I cant get on either. It’s totally frustrating. Who do we even contact to get this fixed. I know it says to contact your local council but this isn’t just an isolated incident if we’re all having the same problem.

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I am getting the 4 spinning dots when I try and get in.

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I can’t make heads or tails of it, but here’s the console output from Firefox in the “spinning timer” window trying to connect to IA2:

Anybody who has the correct interpreter strip care to help out a poor old FORTRAN code monkey?
:^)

Reference back to machine/browser config info: Internet Advancement Down? - #21 by CharleyHamilton

Same here. Or I get this message: HTTP GET on resource ‘https://coreapipd.netbsa.org:443/api/advancements/parents/8523624/youths’ failed: Remotely closed.

@BARBARABARFIELD

We have been notified a change that was made has been rolled back. Please try again.