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Internet advancement error

We are getting an error in the new internet advacnement saying our roster is not found
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Can any of your unit’s Key 3 or a Key 3 Delegate (K3D) access the Organization Security Manager at my.scouting.org (my.Scouting Tools)? Unit Key 3 are:

  • the Unit Leader (Cubmaster, Scoutmaster, crew Advisor, ship Skipper)
  • Committee Chair
  • Chartered Org. Rep.
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The SM and CC can’t get in. I sat with the Committee Chair and we logged into her my.scouting. She does not have the Troop listed as an organization in her Menu as seen here https://filestore.scouting.org/filestore/idg/Security_Manager.pdf
so she can’t access the Security Manager.
Who can fix that for us?

Start with your council registrar.

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