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Have just accepted an online application from a returning scout. The scout was a webelos in our Pack, took a year off and has now joined our Troop since he is old enough. Council successfully matched his new app to his old profile so his cub history shows up. All our old scoutbook connections from the Pack are still in place also. (I’m Cubmaster)
However, the scout is not visible from the roster or patrol pages. I can only find the scout via the pulldown that lets you access every scout you are connected to. From there I was able to assign him to the Patrol and I can update his advancement as usual.
We experience the same issues on my login (advancement chair/ Troop admin / key three delegate) and our committee chair/ COR’s login. (I have not checked with our Scoutmaster as Scoutbook confuses him already).
I’d start by checking to see if the scout still has a lingering membership in the pack in their Current Memberships list. That doesn’t always get properly terminated and can cause some issues (although I don’t think I’ve seen this one before).
I checked that when I updated his patrol membership and it correctly expired his Pack membership at rechartering. Leadership in Troop/Pack overlap a lot so the leader connections are still current.
He shows up on the roster for IA2 and it lists his rank as Bear. So I think he’s somehow still cross registered with the Pack, which could be why I as cubmaster and our committee chair who is committee chair of both units can find him. He doesn’t show up on the pack IA2 roster though.
ETA: I notice another recently bridged scout who does display correctly shows a rank of AOL. So maybe that’s correct then.