Invite to parent does not include temp password

This is happening to several of our new parents. I turned in their scout’s registration to council and they are added to Scoutbook. Then I add the parent, make the connection and send them an invitation to connect. This invitation contains a username, but no temporary password. Instead, it instructs the parent to use the “forgot password” link. However, when they do this, it takes them to and they have to search for a unit. It’s absolutely futile. Some have created accounts, I can’t find those accounts to connect them to scout. It’s a mess. HELP!

There is no ‘searching for a unit’ whenever I’ve gone through a forgot password flow. Do you have any screenshots or more information on the experience?

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