I am not sure exactly where to post this, but I thought I’d try here first since this always seems to be the most responsive and quick. I have a Scout who has been trying to transfer from another pack, and the online system has been giving an error (sibling was able to transfer with no issues and there is only one parent account). He was due for payment, and when Mom was trying to figure out why she was getting the error, she submitted the one as a new Scout (including payment). Is there a way to combine Scoutbook accounts so that this Scout does not lose his history? I have not hit the accept button yet.
We can merge Scoutbook accounts. Member ID numbers cannot be merged.
Please post the Scout’s MID(s) and we can take a look.
Do they still receive a new member ID when they transfer to a new council? Should I be having someone at council handle this? Things tend to move very slowly over there, so I was hopeful that we could just merge his record and he could use the new number. But I don’t want there to be problems.
@ErinBrown Yes, they get a new MID when they move to a different council.
@ErinBrown What is the Scout’s MID?
The original was 140476746 and the new one assigned on their application is 141913401.
@ErinBrown The reason the Mom was having trouble transferring this Scout is because his registration expired a year ago. You can only transfer an active registration.
Have you approved the online application yet?
Aaah, that makes sense. I haven’t approved it, because I didn’t want to do it if it was going to make things more complicated. I will approve it now. Will we be able to get the old account merged into the new one, then, for awards tracking purposes? Thanks so much!
You will need to wait for the overnight sync to run, but I think everything is good.
Thank you so much. I’m very thankful for the help I have gotten from this forum over the years. It is one of the very best resources Scouting America has, and I truly appreciate you guys!
Please look at SB#14337820, MID#141713865. They’re getting the duplicate email warning and I suspect the Scout has two SB accounts from confusion during joining. Please merge is able. Thanks.
@BrianCarter2 I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
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I need help with this too. I transferred myself and son to a new council/pack and then our membership lapsed. I went to renew online and kept getting an error message. My new council doesn’t have a customer service number so I called my previous council and they helped me renew over the phone and took payment. So I have paid for us both with them and I thought transferred over to the new council but it is still showing we are not members. Can someone help?
I suspect you renewed your membership in your old Council. you are going to have to work with the professional staff in your new Council in order to get this straightened out. Your old Council cannot see your Member ID in the new Council.
I understand your new council does not have a customer service nubmer. You will need to find a phone number or other contact information. No one on the forums can help with this issue and National does not provide support to members. All member support must go through Councils.
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