Leader access stuck at pending; multiple accounts?

Scoutbook Using Scoutbook & Scoutbook Plus
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Hello,

I’m an adult leader in Cub Scouts, and am having trouble with my den admin access. I used to have no problem with den admin access, but after my Pack’s re-charter in January 2023, my access disappeared and we’ve been unable to get it back. I think this may be due to multiple member IDs and multiple scoutbook accounts. Could you please help to search for duplicate accounts and merge anything that you find?

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Primary Member ID: 14414965
Council: Silicon Valley Monterey Bay 055
Unit: Pack 508

Second Member ID: 108908161
Council: sometimes appears as “Michigan Crossroads 780” in my.scouting.org, other times it shows as “Silicon Valley Monterey Bay 055”

I can log into scoutbook and my.scouting 2 different ways, using a username or an email address. These 2 different methods each use a different password, so I think they are different accounts.

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I really appreciate any help you can provide.

Thanks,
Jeremy

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@JeremyCieslak I have merged your Scoutbook accounts.

BSA member ID number:
14414965 - Asst. Den Leader registration
108908161 - Tiger Adult Partner registration

I would recommend contacting your local council and have them use their Registrar Tools to put all of your registrations under a single BSA member number in your current council and also to make sure that your son is connected to you (User Relationships) under your correct BSA member ID number.

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Thanks so much! My Scoutbook issues appear to be resolved now.

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