Leader Can't Login to Forums

[RyanTashma]

I have a leader who is unable to login to the forums here. When they try, they get the following error:

The change you wanted was rejected. Maybe you tried to change something you didn’t have access to.

User’s MID is 14294827 (Cascade Pacific Council).

Anyone seen this before? Any ideas?

[CharleyHamilton]

Can the scouter use their credentials to login to other scouting.org subdomains (e.g. my.scouting, scoutbook, etc)?

If they can get into Scoutbook, for example, there is a link at Scoutbook from the “Home” page that connects directly to these forums:

Starting from Scoutbook → My Dashboard (where Scoutbook login deposits me), click on the house icon at the top of the Scoutbook page:

Then click on the Forums link about halfway down the “Home” page:

I would think that should circumvent any Discourse-login-specific issues. If that works for the scouter, that information might help the support folks diagnose the issue further.

[edavignon]

@RyanTashma

I made a few changes to try to fix this issue. Please ask the member to log in to the forums again and let me know if that worked.

[RyanTashma]

@edavignon

Not sure what you did, but that worked. Thanks!