This is out first year using Scout Book. One of my den leaders has two BSA Member IDs, the one that she sees when she goes to my.scouting.org and the one that is listed on our charter/scout book. In August, I put in a ticket to have her two accounts merged. After this was completed, she had the correct access to Scout Book. This week she lost her access. When I look at her profile in Scout Book, it lists her BSA # that is not associated with our charter. If I try and add her as a new leader, I find her listed with an email address of firstname.lastname@example.org. When I try and change the email to send the invite I get “This email address already exists under another account”. Any thoughts on what I should try.