Leader w/o an email and can't login

[ChrisVock]

I have a new leader who appears in Scoutbook and I can’t invite him to connect his account. It says he needs an email. I try to edit his account to add his email but it says an account already exists with that email. He showed in my.scouting.org without an email. I added his email in my.scouting.org but it didn’t transfer over to scoutbook. I was going to delete his scoutbook account and hope it came over fresh from my.scouting but I can’t. When I try to delete his scoutbook account I get this message: Scouts who are activated with advancement sync cannot be deleted. Please contact Member Care if you need to remove this Scout.

Any ideas?
Thanks,
Chris

[jacobfetzer]

Send an email to scoutbook.support@scouting.org. Include all the details like email address, bsa member number, and my.scouting username. Ask for all related accounts to be merged.

[edavignon]

Has your leader tried to login to Scoutbook using their my.scouting.org ID?

[DonovanMcNeil]

Or if he is new - he needs to go to my.scouting.org and create an account - then he could log into scoutbook

[ChrisVock]

thanks for the ideas! I emailed scoutbook support. and I will see if he can login to my.scouting.org.