I have combed through all the post related to Den Chiefs not appearing in SB+ on the Pack side. We have tried Add Individual>Troop has approved>deleted from Legacy to restart the process, tried adding the den chief through Edit Den, tried the calendar and nothing has worked. The troop has received and approved the position once received the emails 3 or 4 times. The last time the entire Troop received the email requesting approval. The Pack Key 3 are receiving emails to assign the Den Chief. Tried it all again this morning and failed.
I requested a sync on the scouts profile (ID# 14363721) this morning from Los Padres Council and now looking for additional help, hopefully with a clean slate.
A sync takes 24 hours to complete. Check tomorrow to see if the Scout is there.
Morning. The overnight Sync is complete. Started the process over this morning.
The steps I have taken:
- SB+ Add Den Chief, entered the last name and ID#
- Troop received and approved the position
- I have received the Den Chief selection confirmation email
Back in SB+
- The scout is not listed on the roster
- Not listed in Edit Den method
- Not listed to add to a Calendar event
- Not listed in Legacy
The Scouts profile does not show a current position in SB+
Morning. Just checked the Roster and did all the SB+ checks I listed yesterday. The Scout is not appearing. Want to add the Den Chief is checked in the Filters.
The Scout is not showing up still. I have tried 3 times over the past week. Is the solution to just have him unassigned on the Troop side? Thoughts
@KimberlyPrater have you tried RESET in filters no matter what filters are on?
Yes, I have reset the filters several times.
@KimberlyPrater - was that by clicking the red text reset or just changing the selections
I have tried both the red ‘reset’ and clicked the filters on and off
There is a story (or multiple) about Den Chief issues. Watch the change log for updates,
