I am a Cubmaster and I have a scout who shows up on my roster in scoutbook, and on the roster in my.Scouting, but these are apparently not linked.
When attempting to approve the scout’s adventures and awards in Scoutbook, I get a popup error that shows, “ScoutName will be skipped because his account needs to be setup with advancement sync before you can approve any of his advancement.”
From the scoutbook roster for his den, it shows an error icon (yellow triangle with exclamation mark ) and the hover text shows “Not on official unit roster in my.Scouting”
In his scoutbook profile, it shows the error “ScoutName has not been matched with a Scout in your Units official roster. Please check with your council.” It also shows an SB UserID for him, but no BSA Member ID.
The unit roster in my.scouting does show him (with current renewal status, expiration date February 28, 2025.)
In the my.scouting roster, he does have a Member ID (136736936).
He is not a new scout. He has been in the pack since 2019. I was able to approve adventure requirements for him until earlier this month.
How can I connect these two accounts? My council has not been able to help with this so far.
I have tried the steps suggested here: Scout Not Matched with A Scout On The Official Roster (SB) - Scoutbook Knowledge Base without any luck.