So we used my scout’s Google credentials to setup Scoutbook and we have definitely logged in successfully in the past, however that is not longer possible. When we try to use the Google login, Google denies access because the user is under 13. How can the scout book account be unlinked from Google? …

You could try temporarily changing your Scout’s date of birth on your Scout’s Google account. Then log in at my.scouting, go to “My Account” and switch to “BSA Credentials”. Then change the Scout’s date of birth back at Google.

Yes, I tried that already. The Google login works just fine for other websites like TinkerCAD, so as best as I can tell there is a setting that needs to change in the integration between Scoutbook and Google.

@JenniferOlinger - that issue has been posted recently so perhaps the SSO auth is messing up

This has also happened to my sons account. I have tried everything to get back in it but cant. This happend to us a few weeks ago and finally tried to get back in today. If anyone has the solution I’m all ears. :slight_smile: thanks!

I do not think it has to do with being 13, my scout is 14 and no longer has the Google login button available just for Scoutbook and myscouting. Apple login is there, but the Google button is removed. My scout was able to use the mobile app for about a week and now that has stopped as well. [Scree…

The same has happened for my account and we need to be able to log in to message other scouts in our troop. It does have something to do with under 13 ---- [image]

Mine did that before, but I was able to refresh or reload the browser and it came back. However we still can’t log in.

What does click learn more tell you? Can you provide that url?

@jacobfetzer - here is what I found: Sign your child in to Google websites - Google For Families Help When you use Family Link to manage your child’s Google Account, you can let your child sign in to some Google websites, like Gmail, using a web browser. Important: If you get the "Can'…

Is that what learn more takes you to or something you googled?

Login via Google credentials no longer allowed for scouts under 13

Scoutbook Scoutbook & Scoutbook Plus Bugs

Stephen_Hornak May 9, 2023, 9:44pm 10

@jacobfetzer - here is what I found:

Google Family Link Scoutbook Login under 13 Restricted

Topic		Replies	Views
Google Family Link Scoutbook Login under 13 Restricted Scoutbook & Scoutbook Plus Bugs	1	433	August 13, 2023
Unable to login to SB because of Google link Using Scoutbook & Scoutbook Plus	20	797	June 14, 2023
Need to remove google log in Using Scoutbook & Scoutbook Plus	29	835	April 23, 2023
Google is no longer letting my 12 yo login with google Scoutbook & Scoutbook Plus Bugs	7	280	July 19, 2023
Change Scoutbook Login Option from Google to Username/Email My Scouting Tools scoutbook	4	435	August 8, 2023

Login via Google credentials no longer allowed for scouts under 13

Related topics