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My son has been struggling to gain access to ScoutBook for several months.
His SB login information is linked to his Google account. Because he is under 18, ScoutBook will not let him log into his account. At first this was an inconvenience, but it is now beginning to affect his progress towards Eagle.
How do I get the Google Link removed and have his login reset so he can login directly with his SB credentials?
Appreciate all the help so far but it still won’t let me change it. My.scouting has him on file but also doesn’t show that he has an account. So when I try to create one, it shows that he is on file and then tells me that his login is linked to google and to login using that. I’ll contact his council and have them put in a ticket. Thanks to all that have responded with help, I appreciate it!
Hi @BrianBickmeier I am with BSA IT. Would you be able to share with me your son’s member ID or something we can identify him and try the fix we implemented over the weekend. Feel free to message me directly with that information. Thank you.