Lost my son on scoutbook

I’ve lost my son on my scoutbook dashboard. All charters are in at this point. I retired from being a scoutmaster of my daughter’s troop, but that should have not affected my son. My husband went and in added me to my son’s scoutbook. I can see name etc, but no advancement, awards, connections etc. When I click into his troop. I am not connected to my son under his patrol. It is almost like my son has 2 accounts.
How do I get help without putting personal info into the forum?

@ElnoraMcBeth - the bsa id is helpful

I cannot see his BSA ID…no access. His scout user ID is: 1569495
(name removed)

@ElnoraMcBeth your still connected in scoutbook? what are you seeing

@ElnoraMcBeth I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)