Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hi Scoutbook, I have a parent/leader that is in quite a pickle with his membership IDs and I’m really hoping you can help us get this sorted out.
Here’s the issue: he has three kids in three units across two councils (we live right on the line). He is an active den leader for a Mount Baker Council pack, and is an active adult member and merit badge counselor for his son and daughter’s linked scout troops in the Chief Seattle Council. All of his scoutbook profiles have different BSA credentials, and he sees two other BSA numbers in his account under My.Scouting — for a total of 4 BSA numbers associated with him.
Here’s what is listed in the roster for each of his units:
Troop 420 (Chief Seattle — Boys):
BSA Member ID: 141360603
SB User ID: 10191654
Troop 8420 (Chief Seattle — Girls):
BSA Member ID: 140883211
SB User ID: 14049858
Pack 536 (Mount Baker Council — Cub Scouts):
BSA Member ID: 141360603
(I don't know his Scoutbook ID there because I'm no longer in that unit)
When he logs in to My.Scouting he can see the following three BSA IDs listed under his memberships. He made 140883211 his primary, but it’s very odd that the *747 and *624 IDs aren’t associated with any of his accounts, and the *603 ID above doesn’t appear there. I’m so confused!
Are you able to help clean this up for him? If Scoutbook could use the same BSA ID and Scoutbook User ID across all three of his units that would be super amazing.
Thanks so much and let me know if you need any more information from me!
Moving all positions to one SB User can be done now (only for adults) but often Units have to be involved if the MID is not in their registration to make sure the Scoutbook membership is approved (this will change as the platform shifts to SB+). So if this user wants us to make one SB User, we would need to know what MID (BSA#) needs to take priority. You would then need to talk to that council so they could use Registrar tool to clean up the parent connections to their scouts.
Fixing his scoutbook user profiles would be a good start because when he logs in he can’t toggle between units, he has to log in and out to see them separately. Let’s keep 3211 as his primary since that’s what he selected in My.Scouting membership manager. Anything you’re able to do would be HUGE.
They have been talking to Mount Baker for over a month to get this fixed but the council doesn’t seem to know how to fix it… I figured I would try here since your team is much more responsive and helpful. There is another parent in the pack/troop that is experiencing the same problem and Mount Baker told him to just use two different email addresses for two separate accounts/BSA #s for the troop and pack — however, having two fully separate profiles means he probably has to take YPT on both, pay member fees on both… stuff like that gets really messy. There has got to be a way to reconcile accounts like this.
If there are specific instructions we need to pass to Mount Baker or Chief Seattle, please let me know so we can help point the registrar in the right direction.
In situations like this, it is usually better to have 2 usernames (logins), one for each council. And I would also recommend 2 e-mail addresses. If he uses Gmail, he can use a + sign to create an alias which would still go to the original e-mail address. So for example:
Gmail would treat these as the same e-mail address, but the BSA’s systems would treat them as unique e-mails.
He would only need to take YPT once. After his YPT is completed, he can temporarily make the other BSA member ID number primary until the training gets copied onto the secondary BSA number, then he would switch his BSA member ID number back.
And he should only have to pay once (although each council has its own fees, which would need to be paid separately).
My daughter cannot login because her scouting.org account (I believe) because her scouting.org account is associated with the wrong user id.
I can see her credentials as a leader login:
SB User ID:
12150170
BSA Member ID:
137473775
Previous BSA Member ID:
140846198
When she logs into scouting.org, only 140846198 shows up. When she clicks scoutbook, it says “you have encountered a problem with this feature, please clear cache”. Only crew 762 shows up in the menu, not here BSA stuff.
When we do a pw recovery on scouting.org on the current BSA memberr ID 137473775, it says no user is found.
@AndrewCorley there are a few issues - seems like spelling for first name was played with so matching failed.
Now Scout is registered in 2 Councils which really complicates the issue as they have 2 different BSA #s which are both Valid. I made sure both BSA#s are under management so they can be switched to which is Primary to log into at my.scouting.org > Manage Member ID > the one that is primary should be the account the Scout logs into when it is primary.
