Membership Merge Request

Hi Scoutbook, I have a parent/leader that is in quite a pickle with his membership IDs and I’m really hoping you can help us get this sorted out.

Here’s the issue: he has three kids in three units across two councils (we live right on the line). He is an active den leader for a Mount Baker Council pack, and is an active adult member and merit badge counselor for his son and daughter’s linked scout troops in the Chief Seattle Council. All of his scoutbook profiles have different BSA credentials, and he sees two other BSA numbers in his account under My.Scouting — for a total of 4 BSA numbers associated with him.

Here’s what is listed in the roster for each of his units:

Troop 420 (Chief Seattle — Boys):

 BSA Member ID: 141360603 
 SB User ID: 10191654

Troop 8420 (Chief Seattle — Girls):

 BSA Member ID: 140883211 
 SB User ID: 14049858

Pack 536 (Mount Baker Council — Cub Scouts):

 BSA Member ID: 141360603 
 (I don't know his Scoutbook ID there because I'm no longer in that unit)

When he logs in to My.Scouting he can see the following three BSA IDs listed under his memberships. He made 140883211 his primary, but it’s very odd that the *747 and *624 IDs aren’t associated with any of his accounts, and the *603 ID above doesn’t appear there. I’m so confused!

13384747 (Chief Seattle)
137401624 (Mount Baker)
**140883211 (Chief Seattle) — Primary**

Are you able to help clean this up for him? If Scoutbook could use the same BSA ID and Scoutbook User ID across all three of his units that would be super amazing.

Thanks so much and let me know if you need any more information from me! :slight_smile:

@KathrynAlva OK - Some of the MIDs you have as the wrong Councils - all are already setup for Management

6063 is DL in Mount Baker

1624 - is Parent in Mount Baker to 1 Scout - BK

4747 - is Parent in Chief Seattle to same Scout

3221 - is Committee Member to B/G Troops and MBC and Parent to 2 Scouts BK and HK

Moving all positions to one SB User can be done now (only for adults) but often Units have to be involved if the MID is not in their registration to make sure the Scoutbook membership is approved (this will change as the platform shifts to SB+). So if this user wants us to make one SB User, we would need to know what MID (BSA#) needs to take priority. You would then need to talk to that council so they could use Registrar tool to clean up the parent connections to their scouts.

Fixing his scoutbook user profiles would be a good start because when he logs in he can’t toggle between units, he has to log in and out to see them separately. Let’s keep 3211 as his primary since that’s what he selected in My.Scouting membership manager. Anything you’re able to do would be HUGE.

They have been talking to Mount Baker for over a month to get this fixed but the council doesn’t seem to know how to fix it… I figured I would try here since your team is much more responsive and helpful. :slight_smile: There is another parent in the pack/troop that is experiencing the same problem and Mount Baker told him to just use two different email addresses for two separate accounts/BSA #s for the troop and pack — however, having two fully separate profiles means he probably has to take YPT on both, pay member fees on both… stuff like that gets really messy. There has got to be a way to reconcile accounts like this.

If there are specific instructions we need to pass to Mount Baker or Chief Seattle, please let me know so we can help point the registrar in the right direction. :slight_smile:

@KathrynAlva ok 3211 is a Chief Seattle

and it is best for the users themself to post in most cases like this

In situations like this, it is usually better to have 2 usernames (logins), one for each council. And I would also recommend 2 e-mail addresses. If he uses Gmail, he can use a + sign to create an alias which would still go to the original e-mail address. So for example:

example@gmail.com
example+CouncilB@gmail.com

Gmail would treat these as the same e-mail address, but the BSA’s systems would treat them as unique e-mails.

He would only need to take YPT once. After his YPT is completed, he can temporarily make the other BSA member ID number primary until the training gets copied onto the secondary BSA number, then he would switch his BSA member ID number back.

And he should only have to pay once (although each council has its own fees, which would need to be paid separately).

@KathrynAlva I think this user might have another BSA member ID number from when he was a youth, although the DOB is slightly different.

Similiar issue:

My daughter cannot login because her scouting.org account (I believe) because her scouting.org account is associated with the wrong user id.

I can see her credentials as a leader login:

SB User ID:
12150170
BSA Member ID:
137473775
Previous BSA Member ID:
140846198

When she logs into scouting.org, only 140846198 shows up. When she clicks scoutbook, it says “you have encountered a problem with this feature, please clear cache”. Only crew 762 shows up in the menu, not here BSA stuff.

When we do a pw recovery on scouting.org on the current BSA memberr ID 137473775, it says no user is found.

Resolved. Thank you.

@AndrewCorley there are a few issues - seems like spelling for first name was played with so matching failed.
Now Scout is registered in 2 Councils which really complicates the issue as they have 2 different BSA #s which are both Valid. I made sure both BSA#s are under management so they can be switched to which is Primary to log into at my.scouting.org > Manage Member ID > the one that is primary should be the account the Scout logs into when it is primary.

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Thank you so much!

It’s working now for everything except in her login, it shows all the merit badges, but only scout rank.

In my login, it shows that she is life rank.

She wants to print the eagle applicaiton from scoutbook, but . . . does it appear if she is only shown to be a scout rank?

I mean specifically under Scouts BSA Ranks. It shows in her profile that she is life. Odd.

@AndrewCorley she needs to make 137473775 primary (do to what was done before today) - and use her email as the username - that should get her there.

Done.

Here is what she sees::

The top left shows Life Scout. Under BSA Ranks, it only shows scout.

Where does she print eagle scout appliacation?

Well that is not Scoutbook - that is Scoutbook + and is not ready for older scouts. she needs to log in at scoutbook.scouting.org

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