Hi there, We have a situation where the dad appears to have a duplicate SB account, but the email on the bad account is the mom’s email, which is causing the mom’s account to have the “changeyouremail@scoutbook.com” as the email address. Dad’s good BSA ID is: 130185769. I can’t see his bad BSA ID, but can you look him up by name and delete the bad account? Also, can you change the mom’s email on her BSA ID: 12666577 to the email address used on the dad’s bad account? Finally, can you confirm if their scout (BSA ID: 130185768) already has an active SB account or not? It doesn’t appear so to me, but just wanted to confirm. Thanks! Tanya
The Scout does not have a user name / login, but his e-mail address is on his Scoutbook userID.
I am checking on the rest
@TanyaSteinhofer These should be fixed.
Awesome! Thanks. Really appreciate it.
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