14508313 Jane wrong first name, active account but no connection to her scouts
14668472 Janie right first name, not active account no connection to her scouts
14508373 cub
14508321 boy troop
Please merge the two above for this mom and ensure she is connected to her two scouts. Thanks
@TammieZemler This user has 2 usernames at my.Scouting. They are similar, but one has a number at the end.
Which username does she want to keep? We can retire the other one.
Janie- “right name”. Please make sure she is connected to her youth and it is an active account. She can only get into the one that is Jane but wants to be Janie. She is not connected with her scouts at all.
@TammieZemler I already fixed everything that I could.
The BSA member ID number that she needs to use is:
14508313
She just needs to let us know which username she would like to keep:
firstnamelastname
or
firstnamelastnameX [where X is a number]
I am not sure if this is the right place to ask for help. I have my parent account 140717144 but I am not able to see my sons information account 140297886. I am new to this and assuming I am doing something wrong. Is there a way to be able to manage his account/profile, etc from my parent account? It also does not appear to be associated with my wife’s account 140297811.
Truly sorry if this is the wrong place to comment / ask for help.
@BrianFoley2 It looks like your wife has the parent / child relationships, but you do not.
You can contact your local council and ask them to use their Registrar Tools to look up your son. In the “Relationships” tab / section, they can add you as a parent. The next day, you should be automatically connected to your son in Scoutbook Plus.
Alternatively, a Pack Admin can log into Scoutbook and use the Connections Manager to connect you to Scouts in the pack. Then they will need to update your connection type to parent / guardian in Scoutbook.
One advantage to this approach (vs. the Unit Admin method), @BrianFoley2, is that you will also be able to do online renewals/transfers, assuming such are permitted in your unit/council. As a trade-off, it sometimes takes longer for the council staff to get to some things than unit scouters, depending on their workload.
Late reply…
Please use Janiehynson1 for her user name. She has confirmed she can access my.scouting with this user name. Please make sure she is correctly linked to her scouts. See screenshots.
14508313 parent
14508373 cub
14508321 boy troop
I take it this is why there is no access to parent in SB+. See screen shots
@TammieZemler I have retired the other username.
ok you retired the other username.
However it doesnt address the issue of not accessing the parent in either scout account in SB+
That bug has previously been reported to the developers. We do not know when it will be fixed. You may be able to access them from legacy scoutbook.
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