Merge Scoutbook IDs

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hi my son changed packs in the same council and I think I’ve created two profiles for him. Can I get assistance merging them? The profiles I see are below:

SB User ID
13276937
BSA Member ID:
140424971

SB User ID
12094002
BSA Member ID:
137430522

2

@DerekEvans you filled out the application differently - one had a middle name and they had different DOB - so you will want to check that

3

Got it - thank you for the help!

4

I have a similair issue and can’t get a scout leader to get the pending off their account

have a scout leader who has pending status in scoutbook and it seems there are two ID numbers causing issues

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13343087

13343059

Thank you

Chris Murphy

Pack 9 Cubmaster

5

@christophermurphy3 that is fixed for user

6

The profile is still showing pending even after the leader signs in. Anyway we can resolve that and confirm them? There aren’t two profiles anymore but we still can’t get the one to quit showing pending

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7

Pending means they have never logged in

8

But they are sending me screenshots of them currently logged in.

9

she is logging into that account - probably your cache

10

How do we resolve the issue then? I’ve had her log out and sign back in but we keep getting the pending status

11

Have you cleared cache and/or forced a refresh on your end for your browser? I often have “obsolete” data hanging around from Scoutbook and IA2 that only gets flushed when I do that.

12

I found another account I think she was logging into and I merged that one - she had like 4

1 Like
13

That was it. I just checked and the pending status is gone

1 Like
14

@christophermurphy3 She should contact your local council and ask them to use their Registrar Tools to look up her child (or children). In the “Relationships” section, she should be listed as parent only under BSA member number 14633278. They should remove her if she is listed as parent under any other numbers. Otherwise, her BSA numbers might get switched at Recharter.

15

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