Merit Badge Counselor has bad phone number in Scoutbook Legacy

Scoutbook Using Scoutbook & Scoutbook Plus
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I am a Council Admin for MBC in Council 421 - I have a MBC, MID 137528536 - We just onboarded this volunteer as a new first time merit badge counselor a few days ago. In AKELA, his contact phone number has the correct area code of “828”. However, when we look him up in Scoutbook Legacy under the MBC list, his phone area code is listed as “282”. I have verified with him, and on his adult application that the correct area code is “828”. See the screen shot I attached.

Based on the search results, there is no active 3-digit North American Numbering Plan (NANP) area code “282” currently assigned to a specific geographic region.

My point is that there has somehow been a transposition mistake, but we cannot figure out how to resolve it.

Screenshot 2026-02-17 at 10.46.24

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The MBC should log in to either Scoutbook Plus or my.scouting.org and update their phone number. If it is correct when the view it, change it to an invalid number, save then change back. This will ensure all systems are in sync.

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Update; They never saw it as wrong in their MYST of Scoutbook profile. They changed it to something invalid, then changed it the corr ect number. After last night’s sync, it is showing correct now. SUAC should discuss this with AKELA folks and have the phone number to be one of the fields that can be synced in mybsa2 - just a thought. Thanks for the hack.