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Merit badge counselor link lost

I was working with two scouts on Cycling MB last summer. Neither did the last 50-mile requirement.
I recently checked, and now I only see one.
I asked the SM of the missing scout to check, and she still sees me linked to the scout on that end.
How do I restore the link so I can finish her badge? (yes, it’s a girl).

Look under my dashboard > administration > my account > my connections. Do you see her? What connection types?

Jacob: Interesting, I do see her there!

I usually look in Dashboard > Edit merit badges for MB Counselors > [merit badge] and that’s where she is missing.
I have no relation to either troop. I’m only an MBC
(and district commissioner which give me NO unit-level access).

On that page, all other candidates for Cycling and other MBs are all correct.

John,

When you click on her connection, is the MBC box checked?

NO. I just noticed that. All other connections have an “approve MB” link. On hers, that is missing; all I see is “View Profile”

It sounds like they just need to reset your link to the Scout. Ask them to:

  1. Go to the Troop Roster page
  2. Click on the Scout’s name
  3. Click on Scout’s Connections
  4. Click on your name.
  5. Make sure the box is checked for Merit Badge Counselor
  6. Make sure the box is checked for Cycling.
  7. Then click Update

OK. Who is “they”? the SM? the parent? someone at national?

Any unit admin can do this. They are identified by 2 keys next to their name in the unit roster. Usually the Scoutmaster, Committee Chair and Charter Org Rep are all unit admins.

Got it. Thanks everybody for your help!

Stay safe and happy holidays.

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