Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a Parent who is unable to log into Scoutbook or My.Scouting web site. The forgot password never sends her a email and she seems to believe that my.scouting email is wrong. I’m unsure how to help her correct this issue. I have been able to send a message to her from scoutbook so I’m 100% positive that is the correct email. I’m not a Key 3 or have access to the unit in My.Scouting yet. Parents scout just crossed over this year. Her scout used to be in our Pack before covid so I have a report that contains her BSA # 135350547 , does anyone know how or who we should go to to fix this issue?
The parent’s e-mail address in Scoutbook ends with her 2 digit year of birth while the address in other databases including attached to her my.scouting.org ID omits the 2 digits. We can make the addresses match but I first want to confirm her e-mail address ending in the year of birth is correct.
She was able to get into one of them. Not sure which one but they should be sync’d now, so I don’t expect any issue from here on with it. Thanks again Ed.