We have a scout that disappears when we try to do a quick entry or select all for a calendar.
SB User ID:
13240474
BSA Member ID:
140377846
He appears to be registered correctly. We can see him listed in the correct den and can manually do his achievements.
This scout has an issue we have been seeing - I will end membership and setup a sync - he will come back in OUT of den > go to the correct den and the click REASSIGN to bring the scout in this evening @CaitlinCornell
@CaitlinCornell or you could try REASSIGN the scout to the Wolf Den and then Reassign back to the Tiger - I will wait to hear what you want to try - if you do the second we can watch it to see if it works.
If you go to Membership of Scout and see “Youth Member” As opposed to “Tiger” etc - the scout has this issue
I will try to reassign to Wolf Den and then back to Tiger and see what happens and let you know.
@CaitlinCornell that looks to have solved it
Yes, he seems to be showing up now on all the things.
Thank you.
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