Hi there, We have 2 new members that transferred from another troop and were assigned new BSA IDs. Their advancement from old troop did not transfer. Please merge BSA ID 141339488 into BSA ID 140829651 and BSA ID 141285482 into BSA ID 140829644.
The scouts have no advancement history entered that I see. There is a 3rd account that I think is the first scout from CT
I suggest you contact the former troop to get advancement records for these Scouts. I suspect the former troop uses a 3rd party tracking program and never uploaded advancement to Scoutbook.
Yes I even checked with DEVs - there is nothing - perhaps the other unit uses a 3rd party software and just never did uploads
Thanks, Donovan and Ed!
What should we do about those old BSA IDs? Can you delete them? A recent Totem Chit that was earned while part of the new troop isn’t showing up on the new BSA IDs, so we’re worried new advancement is somehow ending up on the old BSA IDs. Can you please confirm that there is no advancement, merit badges, totem chits, etc on the old BSA IDs? Thanks!
@TanyaSteinhofer the new unit is Troop 1? The way you wrote the numbers above was not clear. Once we know we can clean up the SB Users so correct MID shows
Yes, Donovan, the new troop is Troop 1. Please confirm there is nothing in Troop 21s records before deleting those BSA IDs. Thanks!
@TanyaSteinhofer ok both are fixed
Thanks! Did you find any activity in the old BSA IDs?
@TanyaSteinhofer as stated before - nothing was recorded at all
Jumping in with similar issue with a new scout.
Current number 136746721 has him as a member in our troop and includes his cub scout membership history. However, his scouting records from last year are not there. These are all within the same council so I checked with them. It looks like a second id was created when he crossed over to the previous troop, and now that he registered in our troop it went back to the original number. Is it possible to get 140147513 merged into 136746721?
Thank you,
Lia
@LiaWaterman on this one I suggest you pull the Scout BSA History Report for Each Account - and then we can merge - that way any lost requirements for uncompleted advancements can be re-entered - before we merge the accounts
Ok. I have it saved.
@LiaWaterman that is merged
Much appreciated. I will input the missing partials.
@LiaWaterman If you could wait, please. We need to fix something.
No problem. I will wait to hear from you.
@LiaWaterman Should be good now. We don’t think you will need to re-enter anything.
Yes, the rest of it is there. Thank you!
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