Missing ID for a scout needing to transfer

So, we have a cub scout looking to transfer to our pack, but his current leadership and parent cannot find his ID, as at the time of him joining, there was no pack, so he was registered as a “lone scout”. Any ideas? I suppose I need to figure this out with council, but they’re closed for the weekend and I figured I’d check here for alternate options. Thanks!

@MarkGaworecki yeah that is more a council thing - with some more info we might be able to help - I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)