Missing Leader

Scoutbook Using Scoutbook
1

One of our adults is missing from the roster… She was there before the update, I think. Does anyone know what might make this happen? I can’t find her in the search even though I have her BSA ID. She is still on our roster in my.scouting.

BSA ID 134581870

Edit: Well, found another ID 137169958 for her for our council. Can we get her back in Scoutbook with our unit? I still can’t find her in roster search to add her myself.

2

The first one is in Del Mar Va council. The second is in Central Georgia Council. I believe they are both her based on having the same email address. Which council are you in?

3

Both of her children have duplicate accounts too.

4

I merged the duplicates for mom and the scouts, assuming you are central Georgia Council, which appears to be the case based on current registrations. Dad also has a duplicate account, but I’ll send you a private message on that.

5

Thanks! She is not showing back in Scoutbook yet, in our roster or in the search. Do I wait 24 hours or do I need to do something to add her back in as an adult leader?

6

Yes, search for her by email address to add her back

7

It says no record found. Her profile show the correct ID and Central GA council.

8

I searched myself and my husband with names and emails and we don’t show up either. I searched a few adults by name only in my council but not unit and they don’t show either.

9

We just did a position sync on her today, so you might need to wait for an overnight process to run and for everything to sync up completely.

10

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