Missing Scout in Scoutbook and my.scouting.org After Recharter

Good evening,

After we submitted our recharter and it was processed, we are missing a scout. She isn’t showing up on my.scouting.org or Scoutbook. We’ve tried working through the local council office. They say it’s a national thing, but I have not found out who to reach out to or how. We have the recharter paperwork showing she was on it. I have member ID if that helps. This has been going on since February and I really need to get her back in in Scoutbook to keep her updated. Anyone that can help or point me in the right direction?

I’m going to send you a private message