Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hello, I have a new adult leader who was previously able to access Scoutbook as a parent, logging in with her Google credentials. She recently has taken the role of Treasurer for our pack and has been assigned to that role in our Roster, however she now has issues logging into to Scoutbook. She’s attempted to complete a password reset and is receiving the message that her e-mail address cannot be found. We’ve also attempted to use her SB User ID (12328918) to reset the password and she’s not received any e-mail from that as well.
We could use some guidance on how to resolve this issue. Thank you!
Hello Jennifer. This leader has gone through the steps to reset password with Betty and has answered the questions, however she is still getting the message that her gmail address is not associated with any current myscouting.org account. Is there any other path we can take to get her access restored?