Not sure if this is a process or a software thing, but it is driving me crazy. I used to create Scoutbook accounts for my Scouts. Now it’s “pushed” from somewhere else after we submit the registration paperwork. But:
- They are consistently creating duplicate accounts, especially when a younger sibling joins–both parents get new, duplicate accounts
- The accounts that are being created have some fake email address, instead of the one provided on the registration paperwork. Since you don’t see that until you drill down into each account individually, we didn’t realize that none of our new parents were actually receiving emails.
- New Scout accounts are being created, but they are not linked to any of the Pack leadership. Given the previous problem with fake email addresses, I have no confidence that the parent or Scout even know the account was created.
I guess my question is: Is this a coding thing or a process issue with my Council? Our Council has also eliminated the registrar position in the middle of the most messed up Rechartering cycle in history, so I’m basically standing on a mountaintop begging for help.