Multiple Registration, Two States, Different Councils

My Scouting Tools
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(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) Mac mini Desktop

2) Operating system macOS Sonoma 14.5

3) Browser Safari Version 17.5 (19618.2.12.11.6) and FireFox135.0 (aarch64)

4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) I was not using private browsing. Cache was cleared in both browsers, problem persisted.

5) Member ID & Council of person affected. Gary F. Willett
Dallas Circle 10 Member ID 126814134, Unit 0845B Coppell TX
Denver Greater Colorado Council Member ID 141489908, Unit 0373B Centennial CO

I submitted an adult application on beascout.scouting.org about a week ago for multiple (2) registration with the unit membership chair of GCC Unit 0373B of Centennial CO. My request was that Dallas C10 be the PRIMARY council. I received an email on Friday Feb 7th that my application was approved. I waited until yesterday Tuesday February 11th to check on the status.

The my.scouting.org website yesterday showed membership in both councils with a new Member ID assigned to the GCC council. However, the Denver GCC council was listed as PRIMARY, not the Dallas C10 as I requested and expected.

I checked Scoutbook+ with GCC as “Primary”. Everything seemed OK. GCC Unit 0373B showed up in my drop-down menus along with C10 Troop 0845, and my C10 Western Horizon Merit Badge Counselor.

The only problem I saw was in the Scoutbook+ unit roster for C10 Troop 0845. I had a yellow triangle next to my name, which means “Not an official unit roster in My.Scouting”. The GCC Troop 0373 Scoutbook+ unit roster did not have this flag.

I went back to the “my.scouting.org” App and clicked the box to make Dallas Circle 10 council PRIMARY council. I then went back to the Scoutbook+ App and checked everything there. None of the functioning in Scoutbook+ described above was true anymore. I immediately went back to “my.scouting.org” “Manage Member ID” and clicked the box to make Greater Colorado (Denver) Council PRIMARY council again. That didn’t take things back to where they were before.

I flipped back and forth several times to no avail. I gave up yesterday hoping all the thrashing of the PRIMARY council would sort itself out - it didn’t. Denver GCC is presently the PRIMARY council, but I’m no longer listed on the roster for C10 Unit 0845B. Scoutbook+ is treating me like a new user, not a user of the system for many years.

With your assistance, here’s what I want to see if it’s possible:

*1) Multiple registrations in TX and CO with Dallas C10 as PRIMARY

*2) A single Member ID using 126814134 for both registrations

*3) A complete Scoutbook+ presentation of my previous C10 membership, with both units depicted in the future, along with current and past scouting positions with both councils

I apologize if any actions I took created a data integrity issue. If I had an opportunity to do it all over, I would have submitted a forum support ticket to make Dallas C10 my PRIMARY council instead.

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@GARYWILLETT here is the main Issue - Every Council has their own MID (BSA#s). SB only supports one MID (BSA#) per user. When you registered in CO, it found your TX user and updated it to CO data. SB+ uses your MID much more than Legacy Scoutbook did.

Best solution is usually going to my.scouting.org and creating a new account with the CO info, and match it up with that CO MID (BSA#). Then what we can do is put the TX MID on one SB User, and a New SB User can be made for the other MID. You would have separate logins/usernames for the 2 accounts at that point and you would be able to keep them separate. You could keep all MIDs on one username for training purposes, and then just change Primary to force all training to the one marked primary at that time. But the one marked Primary for a username is the MID you are signing in as to all BSA IT, when it is marked Primary.

If you want to take this course we can walk you through it.

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