Scoutbook sent me the following:
Your council has recently updated its list of approved merit badge counselors and shared that information with unit leaders on Scoutbook. Your approved badges are now:
Merit Badges: Geocaching, Inventing, Radio, Programming, Digital Tech
I asked my council why Photography wasn’t included (they were all submitted simultaneously on the same form) and received the following reply:
I do show you down for photography.
You have to sometimes Sync it and I don’t know why or how. You can always ask https://help.scoutbook.com and see if they know why or how to fix it.
I’m assuming then that I’ll just never be a counselor for Photography. My council can’t / wont fix it and from past experience I have no reason to believe this post will help.
If Scoutbook is the official way to interact with BSA it needs an actual dedicated support team that you can communicate with (chat, email, etc.). Not just “send this off into the ether and never expect an answer”.