My.scouting.org Roster is not synced with Scoutbook

My Scouting Tools
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Hi, The roster report downloaded from my.scouting.org is not synced with the Scoutbook. I have 3 scouts advanced to another Rank and updated in Scoutbook since Dec 2024 but the roster report generated today 2/9/25 from my.scouting.org showed their previous rank. The individual advancement report showed the rank and BOR date correctly. Please let me know if there is anything I missed or the system admin can help. Thanks.

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@LaihungNg - which report are you looking at in my.scouting.org ?

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What are the Scout BSA #s (no names) and what ranks ?

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My Troop’s Roster Report

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a) 14167168 - Life
b) 14182183 - Life
c) 140733184 - First Class
d) 140831960 - Scout
Thanks. Please check and let me know what I did wrong.

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@LaihungNg what do you mean by Roster Report? You mean the Export Roster?

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All these Scouts are fine and recorded properly in SB and AKELA - For Advancements SB is the database of record - I imagine that my.scouting report is just flawed.

1 Like
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I think the last scout has a second SB User from Pack 163 and a second BSA # from your council

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I export the rooster from my.scouting.org. In scoutbook.scouting.org it said NOTE: This roster is not official - The official roster is at my.scouting.org . If my.scouting report is flawed. The scoutbook should not said offical roster is at my.scouting.org.

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The Roster is my.scouting is official - but the advancement is in Scoutbook. If it is the “Export Roster” that is showing the error, then your council can turn in a Membercare ticket to have the advancement reporting corrected.

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The Export roster included the ranks. How often it will be synced? I will open a ticket. Thanks!

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@LaihungNg - i do not recall the export roster from my.scouting.org including ranks even though there is a column for it.

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image
image1574Ă—125 4.62 KB

If you run the Roster from my.scouting.org choose export roster, it is listed as seen in the picture enclosed here. One of the column is the rank.

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@LaihungNg - yes I know there is a column for rank but I do not recall that the data was ever there. The advancement data is in scoutbook not in my.scouting.org