I have reported the following error to my registrar and she has said she has done a number of things to try to fix it but the transfer is still not working. This was the first error that I got and she added the mother. Then I receive the Date of Birth error and I looked up his application and found that the father was listed on the application with a birth date so I asked her to attach the father instead and provide his birth date. Now we are back to square one with the same error and she cannot seem to get it fixed. She is asking that I bring a paper application to the council office for processing. Is there a known process to fix this error that I can convey to her? The online transfer worked beautifully for two other Scouts this year.
Failed to Transfer SCOUT NAME member ID: ########. Person has no valid parent/guardian relationship in our records. Please contact your local council registrar to update person’s information.