Transfer Error Message

My Scouting Tools
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(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) DESKTOP
2) Operating system WINDOWS 11
3) Browser CHROME
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5) Member ID & Council of person affected 137391264 DANIEL BOONE COUNCIL
Thank you!)

Im having trouble transferring one of our cub scouts from pack to a troop. I keep getting this error message “Parent/Guardian is missing DateofBirth. Please contact your local council.”. Is this something you can fix or do I have to go through my council (which will probably get resolved in 2 weeks). Thanks!

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@AndrewBrewer

This is a council only fix.

1 Like
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@AndrewBrewer The parent has 2 member ID numbers:

141069611 - Registration as a Webelos Den Leader
13974990 - Parent / child “relationships” (at my.Scouting)

Ask the local council to use their Registrar Tools to look up the Scout. In the “Relationships” tab / section, they should remove the parent under the secondary MID, then they should add the parent under the primary MID.