My.Scouting Youth Name Does not match youth first name in Scoutbook Plus Roster

I have a new youth - BSA ID# 141016553

His first name is correct on the organization my.scouting roster, but in the Scoutbook Plus roster his first name is displaying mom’s nickname instead of the youth name.

What’s the easiest way to go about fixing this? Is it something the council registrar can fix?

Thanks!

Scouts Membership ID:

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific)
2) Operating system
3) Browser
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome)
5) Member ID & Council of person affected
Thank you!)

did you look at profile in SB+ - is the Preferred/nickname set?

@KatieGooding A Pack Admin should be able to change it.

If you are in Scoutbook, go to the Scout’s main page:

  1. Click on “Edit Profile”.
  2. And you will be taken to Scoutbook Plus where you can change the Preferred Name (nickname).
  3. After making changes, be sure to click the “Save Changes” button to save.

If you are in Scoutbook Plus:

  1. On the Roster, click on the Scout’s name.
  2. Click on the “Personal Info.” tab.
  3. Change the Preferred Name (nickname).
  4. After making changes, click the “Save Changes” button to save.