Scout name doesn't match scoutbook vs my.scouting

Scoutbook Scoutbook Bugs
1

I have a scout that has a name in Scoutbook and a different one on my.scouting. On our end of the council, we looked every where and there is nothing we can find. His name on my.scouting is the correct one (Deven). He appears on Scoutbook as Mom. This is affecting scoutbook reports on the leaders side. Parents and leaders of the scout cannot figure out either. Any help you can give us is greatly appreciated. Thanks!

BSA ID 133231953

2

The first pass I would make is to check the “Preferred Name” field in the profile at SB+ (advancements.scouting) to see if that’s where the odd name is coming from. Is that one of the spots you already checked?

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@scouter_marisol that is fixed

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@DonovanMcNeil you are the best. Thank you!

Where did you find the issue? We looked everywhere we knew we could find the problem with no luck.

5

@scouter_marisol It was the preferred name of the Scout. The local council should be able to see the preferred name / nickname using the Volunteer Support Tools (VST).

It can be changed in Scoutbook Plus:

  1. Click on the Scout’s name.
  2. Click on the “Person Info” tab.
  3. Change the preferred name (nickname).
  4. Click the “Save Changes” button to save.
6

@JenniferOlinger that’s super weird because that’s exactly where we looked first. We looked through registrar tools and Scoutbook plus on Personal Info and in both there was Deven as preferred name. We couldn’t find anywhere a name Mom.

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@scouter_marisol I saw it in the VST. You won’t see it in Registrar Tools.

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