Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Our pack had a huge shift in leadership this year, and basically all leadership is new with some of us filling multiple roles (I’m running 5 dens, unit advancement chair, as well as assistant cubmaster). I only have connection to my children, the scouts in my dens, and then one other scout randomly. But this is the least of my worries. As we move towards recharter we’re having issues with two scouts disappearing from our roster (invalid youth created error) I have to go in every day and delete the end date on the scout that I am connected to, but can’t do anything for the scout that I am not connected to. Both of these scouts are transfers from other councils. I also have two other scouts who we are having issues with. One scout had a duplicate account created, his mother’s account was also duplicated and she doesn’t have access to either of those accounts and they’re empty. However, the one that is the duplicate for the child is the one that shows up in our roster and not his profile that contains all his advancements. With the other child, everything shows correct except her council membership, it still has her with her previous council instead of ours, but has her in one of our packs, and because of that we cannot approve or award any advancements, just put them in that she’s completed them.
Then of course issues with our adult transfers… It’s just a huge mess.
Scouts:
13654382 (this is correct profile for the duplicated scout)
136998576 (this scout keeps getting terminated daily)
13459485 (this scout has the incorrect council)
137164106 (this scout also has the invalid user created error)
Adults:
13992672 (this is a duplicate account and not accessible by the parent)
132639548 (a transfer not showing up on our roster)
134874185 (also not showing up on our roster)
13596710 (advancement chair not connected to all scouts)
I’m not sure if this would help or not, but I’ll got ahead and float it in case it will.
Maybe it will help if you identify the adults and scouts based on the BSA ID numbers listed in your official roster at my.scouting.org. That way, those definitely belong to your unit and council. You will need a member of the Unit Key 3 (CM, CC, COR) or someone designated in the Position Manager as a Key 3 Delegate functional role by one of those people to review that information. That will also tell you which adults and scouts are missing from your official roster, which could indicate an issue with paperwork filed with council.
Then, you can cross-check that data with what’s in your roster in Scoutbook to help identify what the issue is.
Thanks! I was able to get in touch with our district chair and charter rep, I’ll have Key 3 permissions in time to hopefully figure some things out and get our scoutbook sorted!
