With the new system where every family has to renew their membership individually, we’ve had some issues where some parents have forgotten to reregister, (or had issues with their reregistration payment not fully processing) and then they get kicked off our roster. Once they’re off the roster they’re unable to access their my.scouting.org account in order to make the registration payment. Our district has told us the only way for them to reregister and maintain access to their previous information is to fill out a paper application.
I can’t even see the scout’s member ID in my.scouting.org anymore, which I feel like would be a helpful piece of information for me to add on the paper application.
I’d love it if, when your membership expires, your my.scouting.org account at least stays active so people can log in and renew easily. I know that people should be better about reregistration but let’s face it - life happens and there are going to be LOTS of people running into this issue.
1 Like
Unfortunately, there’s no one on the boards here who can carry that feedback to the people who make those decisions. The SUAC volunteers here are exclusively able to engage with the technical support folks on Scoutbook, Scoutbook+, and (I think) the Scouting app. For all of the other scouting.org systems (like my.scouting), all feedback, bug reports and change requests have to be passed via the council professional staff to national, typically via a MemberCare ticket.
If there are local professionals like DEs and council professionals who are aware of and trying to assist units and users with these issues, you might consider working with them to craft a change request to address what you collectively see as shortfalls in the system, and suggested ways of resolving them. That’s not a guarantee that the suggestions will be adopted, or even that the issue will be addressed at all. However, it’s guaranteed that posts here can’t reach the necessary folks.
For what it’s worth, I’ve also seen posts indicating that membership requests via beascout.scouting, which specify that the member is previously a scout and providing the current Scouting America Member ID, can be a route around paper applications. That is, assuming your local jurisdiction, council and CO permit online applications.
@JennyDunn - you can certainly get their bsa id from my.scouting.org in the unit dashboard then reports there will be one for the non-renewed members. There is also the record of change report
That is not something I’ve seen happen. They should still have access to my.scouting. Are you sure they ever knew their my.scouting credentials?
1 Like
For us, it was when they went from Expired to lapsed on April 1st that they fell off completely and we had to do paper forms to get the reinstated. They knew their credentials, but our District Exec said that they “no longer existed” as far as SB was concerned. Council was able to reinstate them, but parents and volunteers weren’t able to access them at all.
@KeriThatcher Try using the “Record of Change” report in my.Scouting (on Roster). You can set the filter to use a start date of 12/01/2024 or whatever you want. There you can get the member ID numbers.
I just had a parent in this situation. I asked her to log in to her my.Scouting account. Then click on the link from the Invitation Manager in my.Scouting (same link as the one from BeAScout for the unit). Then she filled out the online application for the youth. When it asked “Is the youth a current/former Scout?”, she answered Yes. If the parent doesn’t know the youth’s member ID number, they can do a search based on the name and date of birth.
1 Like
