I have 2 unit leaders with different issues:
First, I have a member whose email was changed to email@example.com and he ironically is unable to change it. The good news is that he can still login via my.scouting.org and link over into scoutbook, but he is obviously not receiving emails due to the address issue. BSA ID is 128052217 .
Second, I have a member who does not have access to his email anymore (recently retired), and needs to start using a newly created personal email address. BSA ID is 124716270.
Thanks so much for your help!