Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hi, We’ve been slow to migrate to Scoutbook and have only recently started the process for our Pack. We have a number of Pack leaders and parents who appear to have two separate BSA membership numbers and under separate Scoutbook acocunts and we are stumped at how to resolve this. I For those with duplicate BSA #, I have asked them to go into my.scounting.org to ensure they’ve assigned the correct BSA account as their primary. After that, what is the next step as I still see two separate Scoutbook accounts for them? Do we need to manually delete duplicate scoutbook account tied to the secondary BSA#? And in case there is any important info tied to that BSA account, if we delete that scoutbook account, does that automatically delete the BSA account link to that scoutbook account? Just want to make sure we don’t inadvertently delete any important info in that BSA account.
So for example, our current den leader has the following two SB accounts and BSA accounts: BSA# 128520211 (Scoutbook user ID 12085231)/ BSA# 134889965 (Scoutbook User ID 4344509). The first one is what is on our pack’s official registry and appears to be the one he was successful logging into scoutbook recently. The second one is I think is his old one. How do we get those merged on Scoutbook or get the old one removed?
These are merged. User has 2 my.scouting.org IDs and msn email address. Either can be used to log in to Scoutbook. Have user check his Scoutbook e-mail by going to My Dashboard → Administration → My Account → E-Mail to make sure it is set as desired.