none of my scouts on their profile have a space for email. I followed someones instructions for invite, and it wasnt there. how do I invite scouts and parents so they have access to their page and their patrol stuff. need to add their emails so they get messages

Hi, @HeatherPhillips , There is some guidance here on onboarding new scouts and parents. [image] Setting up Parent Accounts - Scoutbook Knowledge Base You can add parents and guardians to each Scout account fairly quickly. Go into each Scout record and click on the “Connections” link. O…

One of my scouts had her mother enroll her, and I dont think she added an email. If she did, its no longer usable. I have a new email address that needs to be added.

I don’t think you can invite a scout to connect without entering an email address for the scout. If the email address was wrong/unusable, then I think that (if the scout hasn’t yet connected) the parent can re-invite the scout with the correct email address. If the scout already connected, he or s…

This is interesting as I checked my daughters’ accounts. For my 2 daughters who have accepted their accounts, there is no email address listed, no indication that they have an account, and no way to “revoke” their account. Thus no real “interface” as you indicate. For my 3rd daughter who hasn’t acc…

[image] Matt.Johnson: Thus no real “interface” as you indicate. Yeah, if my phrasing implied there was an interface, that was an error. What I meant was what you’re seeing, @Matt.Johnson . I don’t see my son’s email address because he already connected. I created a “test” scout that I conne…

No, you didn’t imply that. I was surprised that it basically said nothing. What I would expect interface wise is: -keep the current unconnected Scouts as is. I think that is fine and clear. -once a Scout is connected, I would expect it to say “this scout has their own Scoutbook account using emai…

Matt, There is a security hole in allowing someone other than the account owner to change the e-mail address and thus be able to get a new password for the account. This is why only the account holder can change an e-mail address once they connect to the account.

I guess since this was a <18 year old account, I assumed it would be permissible as the parent account is custodial. As the custodian, though, I would expect the parent to be able to see that the Scout has their own account and what email they are using for it. My updated interface: -keep the cur…

Matt, Anyone with a full control connection to the Scout can make themselves or anyone else Parent/Guardian. There is not one single “custodian” of the account. This is why once a Scout connects, the e-mail address is not visible nor changeable. If the e-mail is lost and the account can’t be acc…

That helps me understand the logic. I guess if a parent no longer wanted a Scout to have an account, member care could do that too? I guess I still find it odd that there is no visual interface to see which scouts have accounts and which don’t other than going to messages and see who shows up under…

Need to send invite email,

Scoutbook Scoutbook & Scoutbook Plus Bugs

Topic		Replies	Views
Adding Scouts to access Scoutbook Using Scoutbook & Scoutbook Plus	16	819	March 29, 2023
Scouts do not show up to send messages to Using Scoutbook & Scoutbook Plus	18	1700	October 22, 2021
Parents cannot invite their scout to scoutbook Scoutbook & Scoutbook Plus Bugs	4	221	October 4, 2021
Adding email to my scout's account Using Scoutbook & Scoutbook Plus	2	971	January 7, 2020
Parents unable to invite their scout into Scoutbook Using Scoutbook & Scoutbook Plus	13	143	April 17, 2025

Need to send invite email,

Related topics