New leader doesn't have birthdate in account

I have a new leader (user ID 14486005) whose birthdate is not in his account and therefore it will not let him submit an application. His birthdate should be XX/XX/XXXX. How does he get this fixed?

@ErinBrown - contact council

@ErinBrown Please have him try again.

The BSA member number he should be using is:

14816529

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