My son recently moved from a Cub Scout Pack in Nebraska that used Scoutbook to a Cub Scout Pack in Virginia which doesn’t use Scoutbook. When he was registered into the new pack, he was automatically added to their Scoutbook roster. Their roster shows 30 scouts, but no dens and leaders, who are all listed as pending. Because the new pack never activated their Scoutbook account, I lost all access to his advancement. He’s rank is listed as Tiger, so I can click on my son’s name and see his Tiger info, but when I try to click on a Wolf Adventure to see the requirements or update his progress, it kicks me back to my administration page because he’s no longer in a Wolf den. It also removed all the awards that Wolves are eligible to earn such as the Wolf emergency preparedness and shooting sports award, the latter of which my son had completed.
I have talked to the Scoutmaster about joining Scoutbook and he seems open to the idea, but he’s also the kind of person who never returns emails. It’s there anything I can do if the pack never joins Scoutbook?