Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a newly registered scout who shows up in Scoutbook with no assigned den and no connections. The scout was added to Scoutbook via a sync. The issues is that since she has no connections, we can’t do anything with your account; assign to den, add connections, etc.
I would send an email to support but the last 4-5 support tickets have went unanswered.
Ah ha! When updating the scout’s den, the other admin connections are established. There is no need to update every admin. This approach will save some time from the alternative.
I know from other threads that support’s been slammed pretty heavily in recent weeks, both by unexpected staffing outages and by higher-than-usual demands. Some tickets are getting addressed quickly, and others not so much.
Part of what makes it seem like things are being ignored is that, in some cases, the only response beyond an automated email is the problem having been fixed. If fixing the issue is dragging on, then support isn’t always great about reaching out to say “We’re working on it, but it’s taking longer than we thought. No ETA at this time.” That’s a common support problem, in my experience, and not just a Scoutbook support issue.
Awesome! Thanks for this question and the answer. Everything worked just fine for me without incident a couple of days ago and today I ran into this problem and this solution solved it!