I have the same issue one for our Cub Scout (approved Thursday) and one of my Troop (approved Friday).
Troop Scout: BSA ID = 14432702
Pack Scout: BSA ID = 5974796
Thank you
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This is a known widespread issue that is being worked at the highest levels
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He is still not on the Pack My.scouting roster nor in Scoutbook as of this morning.
Sounds like Thursday 9/8 was a bad day for the systems to speak to each other? I have the same issue with the one application I approved that day. Applicant Member #: 14437420. Please advise when sheâll show up in Scoutbook. Like others, I need to include her in communications and events that originate in Scoutbook.
The developers are treating this as their top priority
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My missing scout showed up this evening in Scoutbook.
This seems to be partially fixed as scouts have come into scoutbook but in some cases without their parent connection.
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Jacob, do you know if we should be adding parents manually or wait for a further fix to bring them over?
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The scoutbook accounts are created for the parents. They just arenât connected to the scouts. So, youâd be creating a duplicate if you try to do it.
This is interesting. All of the applications came through to Scoutbook now EXCEPT for the one that is one extra digit.
Scout 110067008 (application # 200572023) did not get imported but this scout does show up on my my.scouting roster.
Also, on their application their Parent ID is the same as their own ID.
@MatthewKoch Something looks really odd there. The adult appears to be registered as a Tiger. The registered individual has initials KU. Is that accurate? Do dad and the child have the same name?
KU is the dad. WU is the child and the PDF application reflects it correctly. Itâs definitely odd.
@MatthewKoch On your official roster in my.scouting, is KU listed as both the youth and the Tiger adult partner? And WU excluded completely? I believe they likely would be based on what Iâm seeing. If so, I donât believe we can help you here. Since itâs an official registration issue, youâll have to work with your council to correct it. If they canât do it or donât know how to do it, they can open a ticket with national.
Yea, I accidentally created a duplicate one for a parent that has two children. I only added a new connection for one of the children then discovered this forum thread. The other child still doesnât have their parent attached to them. And when I search for the connection, the parent doesnât show up. But she has a BSA ID (14433901). If I try to use the email address, it pulls up the two scouts and not the parent. Are you able to assist so I donât have to create a third account.
We have had several scouts sign up online this week. The ones who signed up Monday and Wednesday imported fine with their parent connected
But four who signed up Tuesday came over without their parents (I can see their names and BSA Id on their application.
Can you connect them?
These are the four pairs:
Scout: BSA ID 14463962 (Initials D CG)
parent BSA ID 14463948 (JG)
Scout: BSA ID 14463266 (PE)
parent BSA ID 14463260 (JE)
Scout: BSA ID 14463735 (HM)
parent: BSA ID 14463693 (RM)
Scout BSA ID 14464218 (DM)
Parent: BSA ID 14464212 (KM)
Thanks for your help.
My new scouts are now in Scoutbook but Iâm unable to find any of their parentsâ accounts to connect them. When I search by the parentâs email it just returns their scout (or a list of their scouts if they have more than one).
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I am having the same issue there was a delay getting the scouts and then 14 of the scouts came in with no adults. I can find some of the adults in the search but when I try to attach it says Leader: Please re-search for a different person. And will not let me attach them.
I am having to send emails out of outlook until we can get this fixed. Help
Is there any update on what we should be doing to get the scouts who came over without adults properly connected to their parentsâ accounts? I have the following pairs:
Scout ID 14446522
Parent ID 14446521
Scout ID 14453053
Parent ID 14453000
Scout ID 14449704
Parent ID 14449703
I am district membership chair and we have multiple units where scouts are coming over without parent info and also taking way too long to show up at all. This is a HUGE issue as the leaders are actively working to get these new families information and invited to activities but have to do it all manually. We are planning to send a notification out to all of our units to cross reference my.scouting roster, scoutbook and recent apps. This is not a minor task with some of our units adding 50 plus new scouts this year.
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This has happened for one of my scouts only (thankfully!!). Can someone please attach the parent to this scoutâs account?
Application ID 200574047
Parent / Guardian Member ID 14445009
Applicant Member ID 14445076
Thanks!
