Unable to email scouts. they do not appear in the list

Scoutbook Using Scoutbook & Scoutbook Plus
1

hello
we have a couple of scouts that do not show up in the “send message” function of scoutbook

  1. SB User ID:13880384 Member ID: 141150455
  2. SB User ID: 14064395 Member ID: 141365800
    these 2 scouts previously had multiple accounts that were merged and they have been told to login to scoutbook. and yet we still cannot email them as they do not appear in the list

pls advise

2

@MohamedArafa scouts do not show there unless they have an account to log in - and only if they have logged into Scoutbook at least once.

Parents can give account with these instructions -
Myst Account Setup.pdf (233.0 KB)

3

@MohamedArafa Please ask the Scouts to log in to Scoutbook (legacy) at:

https://scoutbook.scouting.org

They might have logged in previously under the Scoutbook userID that got deleted when it was merged.

Logging in to the red Scouting mobile app is not the same as logging in to Scoutbook (legacy).

4

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