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No Parent Link or family connection

I am trying to link a family member to a Scouts account, when i add this family member it is telling me that there is a Scout using the same email as the family member i am trying to link. Not sure if or how the email is being used by the Scout because he hasnt set up his account. There are no connections pending for this Scout. Any Help would be appreciated.

@ShawnCantwell I sent you a private message for more information.

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